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Frequently Asked Questions

Gordon Gadsby answers your questions...

TENS Machine Questions

How does TENS (Transcutaneous Electrical Nerve Stimulation) work?
Electrode pads are placed precisely on or near the pain area. Pulses are sent from the TENS machine, through the pads to the skin. The pulses then travel along the nerve fibers, suppressing pain signals to the brain. TENS can also encourage the body to produce higher levels of Endorphins and Encephalins - the bodies natural pain killing chemicals.

Will TENS help me relieve my pain?
TENS is effective. It is recommended by sports coaches, physiotherapists, pain clinics, doctors and many other medical professionals. Numerous painful conditions can be relieved including:

  • Lower and Upper Back pain
  • Sciatica
  • Headaches and Migraines
  • Whiplash
  • Neck Pain
  • Sports Injuries
  • Arthritis
  • Menstrual Pain (dysmenorrhea)
  • Labour Pain (We recommend you visit BabycareTENS.com)
  • Peripheral Nerve Injuries
  • Shingles Pain
  • Cancer Pain
  • Trigeminal Neuralgia (TN)
  • Phantom Limb Pain (PLP)
  • Aching Joints
  • Post Operative Pain
  • Muscular Pain and many other conditions

How long before I feel benefit from my TENS machine?
Pain relief should begin immediately. However some people need a little longer. It may also take time to find the best position for the electrodes.

How long does TENS pain relief last?
Some benefit for the entire day. Others need to repeat the treatment.

What is the history of TENS?
Stone carvings from the Egyptian Fith Dynasty in 2500BC depict an electric fish being used to treat pain. Present day TENS began after the landmark paper by Melzack and Wall 1965, - "Pain Mechanism: A New Theory." An enormous amount of scientific research followed, resulting in the therapy used today.

What makes a Body Clock TENS better than the rest?
Body Clock only make the highest quality TENS machines. They are known for their ease of use, and the very latest in technology. Body Clock is a well established company, with an excellent reputation. Our friendly team of staff is always ready to answer any question you may have before or after purchasing a Body Clock machine. This personal service offers complete pre and post sales care which is unrivalled.

Are Body Clock TENS machines safe to be used with other medication?
Yes - and you may find yourself stopping or reducing intake of pain killing drugs!

Will the treatment hurt?
No, the sensation felt is very pleasant and soothing and is totally controlled by you.

Is a Body Clock TENS machine easy to use?
Yes, extremely easy to use. Step by step instructions are provided with every machine and if any further advice is needed please contact us.

Are there any contrainidications for TENS?
Remember - pain is the body's means of warning that something is amiss. Before using any Body Clock TENS machine, you should establish the source and cause of your pain.

Contraindications: Body Clock TENS machines must not be used by patients using a demand type pacemaker. Electrode pads should NOT be placed at the front or side of the neck. Units should NOT be used when driving or operating machinery.

Precautions: Pregnant women and patients who have heart disease or epilepsy should seek medical advice before using Body Clock TENS. NEVER use Body Clock TENS or any other method of pain relief to mask undiagnosed pain as this could require urgent treatment.

Electrical Muscle Stimulation (EMS) Questions

Is Electrical Muscle Stimulation (EMS) used for medical or cosmetic treatments?
Our EMS units are fully compliant with strict medical device regulations. However, they are also used for cosmetic toning on the abs, legs and thighs, arms and other areas of the body.

How does Electrical Muscle Stimulation (EMS) work?
EMS works by stimulating muscles using tiny electric impulses. These impulses travel to the body from the EMS unit via electrode pads. Timers on the EMS unit rhythmically contract and relax the muscles, allowing you to tone or work muscles.

What medical conditions are treated with EMS?
Our muscle stimulation units are used to treat a number of medical conditions. The most common are: 

  • Muscle weakness
  • Stress Incontinence
  • Long-term disuse after fracture or prolonged bed rest
  • Strengthening for joint or muscle injury
  • Immobilised limbs
  • Atrophy Prevention
  • Bell's Palsy
  • Improving muscle tone after childbirth or weight loss
  • Muscle spasticity following a stroke

Will EMS work for me?
Our Electrical Muscle Stimulation units are recommended by sports coaches, physiotherapy departments, doctors and other medical practitioners. For best results EMS should be accompanied with a sensible exercise program.

Is an EMS unit easy to use?
Very easy. Step by step instructions are provided with every unit.

Stimplus Electro-acupuncture Questions

How does the Body Clock Stimplus work?
The Stimplus is acupuncture but without using needles! The Stimplus or Stimplus Pro finds acupoints, and then stimulates away the pain - at the touch of a button.

Will it work for me?
The Stimplus is recommended by acupuncturists, pain clinics, doctors and other medical practitioners. It will ease pain, and should result in a decrease of drug intake! The Stimplus and Stimplus Pro can bring pain relief for many conditions. It is traditionally user for:

  • Migraines
  • Cluster Headaches
  • Tension Headaches and other types of headaches
  • Neck pain
  • Toothache
  • Stress
  • Any condition that is usually treated by acupuncture 

Is it easy to use?
Yes. Easy instructions are provided with every unit

Is it safe to use with other medication?
Yes, and you may be able to stop or reduce the taking of pain killing drugs.

How long does pain relief last?
Some benefit for days after a short treatment. Others need to re-treat their pain area more than once.

- Gordon Gadsby Ends -
 

Payment, Shipping and Security Questions

What credit cards do you accept?
We accept Mastercard, Visa, American Express, Switch, Solo, Delta and JCB.

Are Internet Orders from Body Clock secure?
Yes, Our website is hosted by BigCommerce and payments are secured through Worldpay.

What does it cost to ship and how long will it take to deliver?
For a full list of shipping charges click here.

What if I want to return my unit?
We offer a money back guarantee for units returned within 30 days of dispatch. *This does not include consumable items e.g. electrodes or shipping.

I had a problem paying online. Is there anything I can do? 
In the unlikely event of you having a problem paying you can email help@bodyclock.co.uk  and we will get back to you as soon as possible. Alternatively, call us on +44 (0)20 8532 9595. Our customer service team will be delighted to take your order. Or you can fax us on +44 (0)20 8532 9551.