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Delivery & Returns

Zone Delivery Product Accessory FREE***
UK: Standard 3-5 work days from £4.95 from £2.95 Over £100
UK: 1st Class Post 1-5 work days from £5.95 from £3.95 -
UK: Next Day* 1 work day £7.95 £7.95 -
USA/Canada** 3-5 work days from £13.95 from £4.95 -
Europe 3-5 work days from £8.95 from £4.95 -
International 8-12 work days from £14.95 from £4.95 -

*UK Next Day Delivery is a service provided by either the Royal Mail or DPD (depending on the product and/or the number of items ordered). Please ensure there is someone available to sign for/accept the parcel at the delivery address between 9.00am - 6.30pm.  Orders must be received by 14.30.  Working days do not include the weekend or bank holidays.  

**US and Canadian customers may wish to visit www.bodyclock.net

*** Shipping charges apply to bulk orders.  Shipping charges calculated based on weight.  Bulk orders (depending on value and quantity) are usually shipped with DPD in the UK ONLY.

Seasonal Opening Hours

 Please Note: Any orders placed after 2.30pm Friday 20th December will be shipped Monday 30/12/2019.

 “Next Day Delivery” orders cannot be guaranteed between 20/12/2019 - 06/01/2020.

 

Date

Opening hours

20/12/2019

9am - 3.30pm

23/12/2019

Open as normal

Christmas Eve

9am - 1pm

Christmas Day

Closed

Boxing Day

Closed

27/12/2019

Closed

30/12/2019

Open as normal

New Years Eve

9am - 1pm

New Years Day

Closed

02/01/2020

Open as normal

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Carriage/postage charges are non-refundable.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.