|UK: Standard||3-5 work days||from £4.95||from £2.95||Over £100|
|UK: 1st Class Post||1-5 work days||from £5.95||from £3.95||-|
|UK: Next Day*||1 work day||from £7.95||from £7.95||-|
|USA/Canada**||5-7 work days||from £13.95||from £4.95||-|
|Europe||3-5 work days||from £8.95||from £4.95||-|
|International||8-12 work days||from £14.95||from £4.95||-|
*UK Next Day Delivery is a service provided by either the Royal Mail or DPD (depending on the product and/or the number of items ordered). Please ensure there is someone available to sign for/accept the parcel at the delivery address between 9.00am - 6.30pm. Orders must be received by 14.30. Working days do not include the weekend or bank holidays.
**US and Canadian customers may wish to visit www.bodyclock.net
***Shipping charges apply to bulk orders. Shipping charges calculated based on weight. Bulk orders (depending on value and quantity) are usually shipped with DPD in the UK ONLY. A signature maybe required at the point of delivery, please ensure there is someone available to receive your order.
On 1st July, the EU is removing the VAT exemption of €22 on goods imported to the EU. This will mean that all goods, irrespective of value, will be subject to VAT in all EU countries.
Corona Virus Update
We are pleased to report that, so far we are operating as normal, and will continue to ship all orders as soon as we receive them for as long as this is possible. Our carriers may also experience incidents which result in reduced services over which we have no control. Next Day Delivery orders are experiencing some delays and cannot be guaranteed.
For the time being, we are unable to guarantee deliveries by the next working day. Whilst we believe that people booking ‘next day’ delivery will still receive a priority service, we are unable to offer a guarantee that goods will arrive actually on the following day. Therefore, booking this faster service will have to be at the discretion of our customers and we will not be able to offer refunds should goods take a little longer to arrive. We will of course continue to do everything possible to serve our customers to the best of our ability.
Please NOTE: Due to the current situation with COVID-19 there are delays with deliveries to all international destinations. Please allow up 4 weeks for delivery.
All customers requiring International Delivery shall ensure that they provide an address where delivery can be made at any time within reasonable working hours on Monday through to Saturday. By placing an order and requesting International Delivery, customers agree to be available to accept delivery at the address they have provided and to make themselves available and to answer any phone calls, emails, texts or any other communications from ourselves or the courier used to make the delivery in order to facilitate delivery. Where a customer fails to provide a manned delivery address or fails to make themselves available or fails to respond to communications from ourselves or the courier and as a result the delivery cannot be made and is returned to us, the customer shall be liable for any additional costs arising from this. Thereafter, once the Products are returned to us the Customer has the option to obtain a refund less any delivery and return costs incurred in relation to the delivery or to pay the courier costs for the Products to be redelivered to them.
You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Carriage/postage charges are non-refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.